Frequently Asked Questions
How long does delivery take?
In-stock items: estimated delivery in 2–7 working days. For pre-order and made-to-order items, check the product-specific estimate before ordering.
Sofa delivery times vary by model and availability. Please check the individual product page or contact our team for the latest estimate.
When you place an order, our team will contact you within 24 hours to arrange delivery on a dedicated day. Your delivery time slot is provided the day before, with prior notice of arrival on the day of delivery.
Do you deliver nationwide?
Yes, we deliver across the UK & Ireland.
How do I get a delivery date?
When you place an order, our team will contact you within 24 hours to arrange delivery on a dedicated day. Your delivery time slot is provided the day before, with prior notice of arrival on the day of delivery.
Where are your beds made?
All of our beds are proudly handcrafted and manufactured in the UK.
We use solid timber and hardwood for long-lasting strength and stability, and every bed is quality-checked before dispatch to ensure it arrives ready to perform.
What Does The 5-Year Structural Guarantee Cover?
We Offer A 5-Year Structural Guarantee On All Of Our Beds And Sofas.
This Covers Manufacturing Defects Relating To The Frame And Structural Integrity Under Normal Household Use.
We Stand Behind The Quality Of Our Materials And Craftsmanship — If There’s Ever An Issue, Our Team Is Here To Help.
Can you make bespoke designs or sizes?
Yes — we offer made-to-measure options across many of our bed and sofa ranges.
If you require a specific size, height, width, or design adjustment, simply contact our team to discuss your requirements. We’ll be happy to guide you through the options available.
What Happens If There’s An Issue During The Guarantee Period?
If An Issue Arises During The Guarantee Period, Please Contact Our Team With Your Order Details And Photos Of The Concern.
We Will Review The Matter And, Where Covered By The Guarantee, Arrange The Appropriate Solution — Whether That Is A Repair, Replacement Parts, Exchange Or Another Suitable Resolution.
Our Goal Is To Resolve Any Issues As Efficiently And Fairly As Possible.
Can I customise my bed?
Absolutely. Many of our beds can be customised to suit your space and lifestyle.
Choose from a variety of sizes, fabrics, colours, and storage configurations to create a bed that fits your home perfectly. If you need assistance, our specialists are available to guide you through the available options.
Can I speak to someone before ordering?
Yes — we encourage it.
Our UK-based bed specialists are available to help you choose the right size, fabric, storage configuration, and design for your space.
If you’re unsure about anything, simply contact us via phone or WhatsApp and we’ll guide you through the process with expert advice.
Do you offer finance options?
Yes. We Offer Flexible Finance Options Through Klarna, Shop Pay Installments And PayItMonthly.
Available Monthly Payment Options Are Shown At Checkout.
What if it doesn’t fit?
We recommend measuring your room and access points carefully before placing your order.
If you’re unsure about sizing or access, our team is happy to assist before you order. Simply get in touch and we’ll help you choose the right size and configuration for your space.
Can I place my order on hold?
Yes. If you’d like to take advantage of a current promotion but aren’t ready for delivery yet, we can hold your order until you’re ready.
Just inform us of your estimated timeframe, and once you have a confirmed date, contact our team and we’ll schedule delivery accordingly.