At LoveMyBedss, we aim to provide a smooth and reliable delivery service for all of our customers. The information below explains how our delivery process works and what you can expect when placing an order with us.
Delivery Timeframes
Many of our beds and sofas are manufactured to order, allowing us to offer a wide range of styles, fabrics and customisation options.
Typical delivery timeframes are:
- Beds & Mattresses: approximately 2–10 working days
- Sofas: delivery times may vary depending on the model and stock availability
For sofa orders, customers are welcome to contact our team before placing an order to check current stock availability and estimated delivery times.
If an item is temporarily out of stock or requires extended manufacturing time, our team will inform you and provide an updated delivery estimate.
Booking Your Delivery
Once your order is ready, a member of our team will contact you to arrange a convenient delivery date.
Customers will receive:
- A nominated delivery day
- A delivery time slot the day before delivery
- A courtesy call from the driver prior to arrival
This helps ensure you know when to expect your delivery.
Two-Man Delivery Service
Most deliveries are carried out by our professional two-man delivery team, who will handle your furniture with care.
Our team will deliver your items safely to your property and ensure they arrive in good condition.
Please note delivery services may vary depending on product type and location.
Professional Assembly Service
If you have selected our professional assembly service, our delivery team will:
- Deliver your items to the room of your choice
- Carefully unpack the items
- Assemble the furniture according to manufacturer instructions
Assembly services apply only where this option has been selected during checkout.
Assembly does not include:
- Structural alterations
- Wall mounting
- Electrical work
- Modifications to furniture or property
Room Preparation
Customers are responsible for ensuring the delivery location is clear, safe and accessible prior to delivery.
Our delivery team is not authorised to:
- Move existing furniture
- Remove fixtures or fittings
- Dispose of old furniture
Please ensure the room is fully prepared before our team arrives.
Access Restrictions
Please inform us in advance if there are any access restrictions at your delivery address, such as:
- Limited parking
- Narrow doorways or entrances
- Apartment buildings with restricted access
- Staircase limitations
Providing this information helps us avoid delays or issues on the day of delivery.
If our delivery team is unable to complete delivery due to undisclosed access restrictions, the delivery will be marked as failed.
In these circumstances:
- Redelivery charges may apply
- The original delivery charge will not be refunded
Our delivery team can typically carry items up to two floors (two flights of stairs).
If lift access is available and the furniture fits safely inside the lift, our team will happily use it to complete the delivery.
Third-Party Delivery Partners
Some deliveries may be carried out by third-party courier or logistics partners acting on behalf of LoveMyBedss.
While we work closely with our delivery partners to provide a reliable service, delays caused by circumstances beyond our control may occasionally occur.
Failed Deliveries
A delivery may be marked as failed if:
- No one is present at the property
- Access restrictions prevent delivery
- The delivery location is unsafe
In these cases:
- The item may be returned to the warehouse
- A failed delivery charge of £75 may apply
- Redelivery charges may also apply
Inspecting Your Delivery
All items should be inspected upon delivery.
If any damage or issues are noticed, this must be reported within 24 hours of delivery by contacting our customer service team.
Failure to report damage within this timeframe may result in claims being declined.
Delivery Areas
We deliver to most areas within the UK mainland.
To check whether we deliver to your area, please use our postcode checker available on the website.
For certain locations including:
- Highlands
- Islands
- Remote areas
Delivery may be carried out by a third-party courier service and additional delivery charges or extended delivery timeframes may apply.
While we always aim to provide the best possible service, delivery services provided by third-party couriers are outside of our direct control.
If you are unsure whether we deliver to your location, please contact our team before placing your order and we will be happy to assist.
Need Assistance?
If you have any questions regarding delivery or your order, please contact our team:
Email: customerservice@lovemybedss.co.uk
Phone: 01924 568432
WhatsApp, Instagram and email support are also available through our contact channels.
Contact Us
Unlike many companies, we offer direct contact with real people who are happy to help with your order and delivery queries.
