Delivery & Assembly Policy
At LoveMyBedss & Sofas, we aim to make delivery straightforward and take care when bringing furniture into your home. This policy explains delivery, assembly, access requirements and how we handle problems. It applies to UK consumer orders.
Delivery Timeframes
Our beds are made to order, and some sofas are also manufactured to order.
Typical delivery estimates are:
- Beds and mattresses: approximately 2–7 working days, unless a different timeframe is stated for the product or agreed before purchase.
- Sofas: delivery varies by model, stock availability and any custom requirements. Contact our team before ordering if you need to check availability or an estimated delivery date.
Working days are Monday to Friday, excluding bank holidays. Pre-order items and products requiring extended manufacturing time have their own estimates, which should be explained before you order.
If availability changes or an unexpected delay occurs, we will contact you with an updated estimate and explain your options. An updated estimate does not remove an agreed delivery commitment or your statutory rights.
Booking Your Delivery
Our team will contact you within 24 hours of your order being placed to arrange delivery on a dedicated day, taking account of the item’s availability and agreed lead time. For pre-orders, we will discuss the expected schedule and confirm the delivery date when availability allows.
You will receive:
- A dedicated delivery day.
- A delivery time slot the day before delivery.
- A courtesy call or other prior notice before arrival on the delivery day.
Please provide an accurate delivery address and contact number, and have an adult available to receive the order during the agreed appointment.
Time slots are estimates. Traffic, weather and earlier deliveries can affect arrival times. We will keep you informed about significant changes.
If you need to change your appointment, contact us as soon as possible so we can discuss the available options.
Delivery Areas and Charges
We deliver to most UK mainland locations. Use our postcode checker to check availability and review the delivery charges before paying.
Highlands, islands and remote locations may require a specific quote, a different service or a longer delivery timeframe. Availability is not guaranteed for every postcode. Contact us before ordering if your location cannot be confirmed.
Delivery charges and any agreed extras will be disclosed before purchase. We will not impose an undisclosed postcode surcharge after you have ordered.
Two-Person Delivery and Room of Choice
Most large-furniture deliveries are carried out by a two-person delivery team. The service available depends on the product and location and will be explained when you order.
Room-of-choice delivery and assembly are included only where stated on your order, and require safe, suitable access.
Please confirm the floor level, stairs, lift dimensions and any building restrictions when booking. Where an available lift can safely accommodate the packaged furniture, its weight and the team, it may be used.
Drivers may decline requests to carry furniture beyond the service purchased. Any additional assistance must be safe and agreed; it does not remove our responsibility to use reasonable care and skill.
Professional Assembly Service
Where you have selected and purchased our professional assembly service, or it is expressly included in your order, our team will:
- Deliver the furniture to the agreed room, subject to safe access.
- Carefully unpack the items.
- Assemble them according to the manufacturer’s instructions.
Assembly does not include structural alterations, removing doors or windows, removing fixtures or fittings, wall mounting, mounting televisions, electrical or plumbing work, or modifying furniture or property.
Our team is not authorised to move your existing furniture or dispose of old furniture. Packaging removal is included only where expressly stated on your order.
Please ensure there is sufficient clear space to unpack and assemble the furniture safely.
Preparing Your Room and Access Route
Before delivery, please:
- Check the packaged dimensions and full external dimensions against gates, entrances, doorways, corridors, corners, stairs, landings, ceiling heights and lifts.
- Check the destination room and the space required for assembly and moving mechanisms.
- Clear the route and room of existing furniture, ornaments, loose rugs, cables and other obstacles.
- Keep children and pets away from lifting and assembly work.
- Arrange lawful parking, permits and building access where required.
- Tell us about narrow entrances, restricted parking, access codes, floor levels, staircase limitations or lift restrictions.
An item fitting inside your room does not necessarily mean it will fit through the delivery route. Ask us before ordering if any measurement is unclear.
You are responsible for providing accurate access information. This does not excuse incorrect dimensions or suitability advice supplied by us.
Protecting Floors and Vulnerable Surfaces
Beds, sofas, sofa beds and recliners can be large and heavy. Their weight and movement require particular care around delicate floors and restricted spaces.
Before our team arrives:
- Provide suitable, secure non-slip protection along the delivery route where surfaces need it, particularly new, wooden, laminate, vinyl, tiled, polished or painted floors.
- Avoid thin sheets, loose blankets or coverings that can slide, bunch up or create a trip hazard.
- Protect vulnerable door frames, walls, skirting boards, bannisters and thresholds where appropriate.
- Ensure loose or damaged flooring, threshold strips and fixtures are made safe.
- Tell the team about newly fitted, delicate, damaged or vulnerable surfaces before manoeuvring begins.
Our team cannot assess concealed defects or the installation quality of your flooring. Please disclose known weaknesses or restrictions.
These preparation requirements do not waive our responsibility to use reasonable care and skill. We will consider the circumstances and any contribution by our team when assessing a damage claim.
Safe Working and Protection of Our Team
Our team may pause or decline a manoeuvre where it reasonably presents a risk to people, property or furniture. Examples include blocked access, unsafe stairs, unstable flooring, insufficient lifting space, uncontrolled animals or hazardous weather.
Drivers will not force furniture through an opening, attempt unsafe lifting or proceed with an unsafe manoeuvre simply because a customer requests it.
Please do not assist with lifting unless the team has agreed a safe arrangement.
Abuse, threats, harassment, discrimination or physical aggression towards staff or delivery partners are unacceptable. The team may stop work, leave the property and report serious incidents. A genuine complaint is not abusive conduct.
If work cannot safely continue, we will discuss a safe alternative, redelivery or the appropriate contractual next step. Charges are assessed under the conditions below.
Failed Delivery and Redelivery
A delivery may be unsuccessful where nobody is available for the agreed appointment, undisclosed access restrictions prevent delivery, or the location cannot be used safely.
The furniture may be returned to our warehouse while we discuss the next steps with you.
Where the failure is your responsibility and the charge was disclosed before purchase, a failed-delivery charge of up to £99 may apply. Any amount charged must reflect reasonable, evidenced additional loss after costs saved and steps taken to reduce the loss.
A separate redelivery charge may apply only where explained and agreed before rebooking. We will not charge twice for the same cost or impose an automatic penalty.
No failed-delivery charge applies where the failure was caused by us or a delivery partner acting on our behalf.
We will not automatically retain the original delivery charge in every case. Any amount retained or refunded depends on the service provided, the circumstances and your statutory rights. Where an eligible statutory cancellation requires a refund of basic outbound delivery, that refund will be provided.
Third-Party Delivery Partners
Some orders may be delivered by a courier or logistics partner appointed by LoveMyBedss. The available service may differ by product or location and will be explained before purchase.
LoveMyBedss remains responsible for the delivery service we have agreed to provide, including delivery partners acting on our behalf. Please contact us directly about delivery problems.
Goods normally remain at our risk until you or your nominated recipient physically receive them. A different rule may apply where you independently commission a carrier that we did not offer.
Inspecting Your Delivery and Reporting Problems
Where practical, inspect your furniture with the delivery team and note any visible damage, missing parts or incorrect items.
Please report concerns as soon as possible, ideally within 24 hours, to customerservice@lovemybedss.co.uk. Include your order number, a description and photographs or video where practical. We will discuss alternatives where providing images is difficult.
Reporting after 24 hours does not automatically invalidate a claim or remove statutory rights. Signing a delivery note confirms receipt; it does not mean you have accepted hidden damage or waived your rights.
Stop using furniture that appears unsafe and contact us for guidance.
Castelan Fault Inspections
Where a furniture fault is reported, we may arrange for Castelan to inspect the item to help establish the nature and likely cause of the problem, including whether it is a manufacturing defect.
Please cooperate with reasonable requests for information and safe access. We will consider the findings alongside your account and other relevant evidence, explain our assessment and provide any remedy you are legally entitled to.
Inspections will be arranged promptly and will not be used to cause unreasonable delay. Agreeing to an inspection does not mean agreeing to a repair or giving up a valid right to reject the goods.
Your rights also cover other failures to meet statutory standards, including delivery or assembly faults for which we are responsible. These protections apply to bespoke and made-to-order goods.
Existing Damage and Property-Damage Claims
We are not responsible for damage that existed before our visit or deterioration caused solely by a pre-existing property defect. We remain responsible where our actions, or those of our appointed delivery partner, caused or contributed to damage through a failure to use reasonable care and skill.
To assess a claim, we may review delivery photographs, driver reports, your photographs and other relevant evidence. Please report property damage promptly and retain available evidence where practical.
Our team may make a proportionate photographic record of relevant existing damage, access conditions and the delivery. We will avoid unrelated personal details and handle records under our Privacy Policy.
A lack of photographs does not automatically invalidate a claim.
Delays and Your Rights
We will deliver within the agreed period. If no delivery period has been agreed, we will deliver without undue delay and within 30 days after the contract is made.
Tell us before ordering if a delivery date is essential. If delivery is late, your rights may include giving us an appropriate further deadline or ending the contract, depending on the circumstances. Where the law allows immediate cancellation, you do not have to give an additional deadline.
Events outside our reasonable control do not remove these rights or allow us to retain payment indefinitely.
After Delivery
Follow the assembly, operation and care instructions. Do not drag or slide heavy furniture across floors. Reposition it using suitable protection and a safe lifting arrangement.
Keep hands, children and pets clear of moving recliner, sofa-bed, ottoman and TV-lift mechanisms. Stop using anything that appears unsafe.
Our Returns & Refunds Policy explains cancellation, return costs and faulty-goods remedies.
Contact Us
Customer service email: customerservice@lovemybedss.co.uk
Telephone: 07894 400181
Registered office and correspondence: Unit 2 Providence Walk, Rouse Mill, Batley, West Yorkshire, WF17 5QB, United Kingdom.
LoveMyBedss & Sofas is a trading name of COMFYY BEDS & SOFA LTD, registered in England and Wales.
Company number: 15003905
VAT number: 451586578
Nothing in this policy reduces your statutory consumer rights or promises made when you placed your order.
Last updated: 24 September 2026.