Terms & Conditions
The terms for buying from LoveMyBedss & Sofas, explained clearly. Read them with your order details, our delivery policy and our returns policy.
Who you are buying from
LoveMyBedss & Sofas is a trading name of COMFYY BEDS & SOFA LTD, registered in England and Wales, company number 15003905.
VAT number: 451586578.
Registered office and correspondence:
Unit 2 Providence Walk
Rouse Mill
Batley
West Yorkshire
WF17 5QB
United Kingdom
Customer service: customerservice@lovemybedss.co.uk
Telephone: 07894 400181
Our showroom page has visit details:
https://lovemybedss.co.uk/pages/showroom-appointment
Please arrange furniture returns with customer service rather than leaving goods at the registered office.
Your order and our agreement
Check the model, quantity, size, colour, fabric, orientation, optional extras, delivery address and contact details before placing an order. You must be legally able to enter the purchase contract and authorised to use the payment method. Keep the specification and order confirmation.
An automated acknowledgement confirms receipt of your order. We accept the order when we confirm acceptance or dispatch it, whichever happens first. If we cannot accept it, for example because of unavailable stock, a clear pricing error or a reasonable fraud concern, we will tell you and refund any payment. We do not reserve an unrestricted right to cancel an accepted order.
If a term or specification is unclear, contact us before buying. Information or a particular requirement we expressly agree with you forms part of the order; these terms do not remove that promise.
Product descriptions and choices
Product pages identify the materials, dimensions and included functions. Screen settings, photography, room lighting and fabric pile direction can affect apparent colour. Request samples where available. Natural variation does not excuse a material difference from the agreed description or sample.
Confirm corner or chaise orientation against the exact model’s diagram. Do not assume a sofa is reversible, has storage or charging, or is suitable for regular sleeping unless stated. Check packaged dimensions and access as well as the room footprint.
We do not substitute a materially different product, fabric or specification without your agreement. Any stated dimensional tolerance must be reasonable and does not override an essential measurement expressly agreed with us.
Prices, promotions and payment
Prices are in pounds sterling and include applicable VAT. Delivery, postcode charges and optional services are shown before payment. Your order records the agreed price and any deposit or instalment arrangement. The balance is due under that arrangement.
Promotional discounts apply only to eligible products under the offer terms. The amount at checkout and on your order should reflect the applicable offer. We will not retrospectively remove a valid discount from an accepted order. An obvious pricing error identified before acceptance will be explained so you can choose whether to proceed at the corrected price or receive a refund.
Finance and instalments are subject to the provider’s eligibility, approval and separate terms. Read the payment schedule before agreeing. Your consumer rights concerning the goods remain unchanged, and we will cooperate with the provider when a valid refund is due.
Changes, cancellations and returns
Contact us promptly if you want to change an order. We will confirm whether the change is possible and agree any price or timing change before proceeding.
Our Returns & Refunds Policy explains distance-sale cancellation, sofa condition, packaging, collection charges, refunds and faulty-goods remedies:
https://lovemybedss.co.uk/pages/return-refund-policy
Standard menu choices are not automatically exempt merely because the furniture is made after ordering.
For a genuinely bespoke order with no statutory cancellation right, any agreed cancellation charge is limited to fair evidenced losses after savings and reasonable mitigation. We do not impose blanket forfeiture of the entire payment or an automatic fixed percentage on every cancellation.
Delivery, assembly and safe access
Our Delivery & Assembly Policy explains booking, charges, preparation and safe working:
https://lovemybedss.co.uk/pages/shipping-delivery
You are responsible for checking access and disclosing restrictions; we are responsible for providing the agreed service with reasonable care and skill.
Our team may stop unsafe or abusive visits and decline work outside the agreed service. We will discuss a safe next step. Any disclosed charge for a customer-caused failed visit must be reasonable and reflect the actual additional loss as explained in the delivery policy.
We remain responsible for delivery partners acting for us. Risk normally stays with us until you or your nominated recipient physically receive the goods. Estimated arrival times and use of a carrier do not remove late-delivery or refund rights.
Faults, guarantees and complaints
Goods must meet the standards required by consumer law. Our faulty-goods process and guarantee explain support:
https://lovemybedss.co.uk/pages/return-refund-policy#faults
https://lovemybedss.co.uk/pages/5-year-frame-guarantee
A voluntary guarantee adds to your statutory rights.
Send complaints to customerservice@lovemybedss.co.uk with your order number, relevant dates and the outcome sought. Ask for a manager’s review if unresolved. We will assess evidence fairly, explain our response and provide any legally required information about alternative dispute resolution. You remain free to seek independent advice or use the courts.
Contacting us may help resolve an issue, but you are not required to do so before using a lawful card or finance-provider dispute process. We may provide accurate evidence in response. We do not impose penalties merely for raising a genuine dispute or review.
Castelan Fault Inspections
Where a fault is reported, we may arrange for Castelan to inspect the furniture to help establish the nature and likely cause of the problem, including whether it is a manufacturing defect.
Please cooperate with reasonable requests for information and safe access to the furniture. Tell us if an appointment or requested evidence is impractical so we can discuss suitable alternatives.
We will consider Castelan’s findings alongside your account and any other relevant evidence, explain our assessment and provide the remedy you are legally entitled to. If you disagree with the findings, you may provide further evidence and request a manager’s review.
Inspections will be arranged promptly and will not be used to cause unreasonable delay or restrict statutory rights. Agreeing to an inspection does not mean agreeing to a repair or giving up a valid right to reject the goods. Where you are entitled to a refund, we will not insist that you accept a repair instead.
Your rights are not limited to manufacturing defects. They also cover other failures to meet statutory standards, including delivery or assembly faults for which we are responsible. These protections also apply to bespoke and made-to-order goods.
Responsibility and reasonable limits
We are responsible for foreseeable loss or damage caused by breach of contract or failure to use reasonable care and skill. We are not responsible for loss caused solely by misuse, pre-existing property defects or circumstances neither foreseeable nor reasonably known at the time of contract. We consider any contribution by our own acts or omissions.
These consumer terms cover domestic use. Subject to mandatory legal protection, we do not accept liability for commercial losses such as lost business profits arising from business use.
Nothing limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any consumer or product-liability protection that cannot lawfully be excluded. There is no blanket waiver for property damage or delivery partners.
If an event outside our reasonable control affects delivery, we will notify you, take reasonable steps to reduce its effect and explain the options. It does not allow indefinite retention of payment or removal of statutory cancellation rights.
Website use and privacy
Do not misuse the website, attempt unauthorised access or provide fraudulent information. We may take proportionate steps to protect the website and staff while keeping an appropriate route available for existing orders and legal claims.
Website materials belong to us or the relevant rights holders. Personal browsing and legitimate use of order information are permitted; commercial copying requires permission. We handle personal information under our Privacy Policy:
https://lovemybedss.co.uk/pages/privacy-policy
Which terms and law apply
The terms supplied when the contract was made apply to that order. Updates normally apply to future orders and do not reduce existing rights or promises. An invalid provision does not remove protections supplied by law.
These terms are governed by the law of England and Wales, subject to mandatory consumer protections where you live. Consumers in Scotland or Northern Ireland may use their local courts and keep applicable local rights. You are not required to bring every consumer claim exclusively in England and Wales.
LoveMyBedss & Sofas is a trading name of COMFYY BEDS & SOFA LTD, registered in England and Wales, company number 15003905.
Registered office and correspondence: Unit 2 Providence Walk, Rouse Mill, Batley, West Yorkshire, WF17 5QB, United Kingdom.
Telephone: 07894 400181.
Updated 24 September 2026. These terms do not reduce statutory consumer rights or promises made when you ordered.