Complaints Procedure

We take all customer complaints seriously and aim to resolve them fairly and promptly.

If you wish to make a complaint, please contact our Customer Service team by email at info@lovemybedss.co.uk or through the contact details shown on our website.

Please provide your name, order number, contact details and details of your complaint.

We will review the circumstances, including any relevant order information, correspondence, photographs, delivery information or inspection reports, and work with you towards an appropriate resolution.

Where necessary, complaints will be escalated to management for further review.

Finance-related complaints: Where a complaint relates to a finance application, finance agreement or regulated finance activity, we will refer or escalate the matter to the relevant finance provider or authorised principal in accordance with their complaints procedure.

COMFYY BEDS & SOFA LTD trading as LoveMyBedss & Sofas
Company No. 15003905